FAQ
Answers for retail, wholesale, and custom notebook projects.
Welcome to the BUKE Notebook FAQ page. Here you can find answers about our notebooks, custom notebook services, wholesale orders, OEM/ODM projects, shipping, samples, payment, returns, and general order policies.
If you cannot find the answer you need, please contact the BUKE Notebook team or submit a custom notebook inquiry through our Request a Quote page.
General Questions
What is BUKE Notebook?
BUKE Notebook is a notebook and stationery brand offering premium notebooks, dot grid journals, planners, black page journals, and custom notebook solutions. We support both retail customers and B2B buyers who need wholesale notebooks, private label notebooks, and OEM/ODM notebook production.
Do you sell only retail notebooks?
No. BUKE Notebook supports both retail orders and B2B custom wholesale projects. Customers can purchase ready-made notebooks from our online store, while business buyers can contact us for custom notebooks, private label projects, bulk orders, and OEM/ODM production.
Who do you work with for B2B orders?
We work with stationery brands, retailers, gift companies, publishers, agencies, schools, corporate buyers, distributors, online sellers, and organizations that need custom notebooks or wholesale stationery products.
Where is BUKE Notebook available?
BUKE Notebook serves international customers. Shipping options and order terms may vary depending on destination country, product type, order quantity, and customization requirements.
Product Questions
What types of notebooks do you offer?
We offer dot grid notebooks, custom journals, planners, black page journals, PU leather notebooks, fabric cover notebooks, hardcover notebooks, gold edge notebooks, silver edge notebooks, bamboo paper notebooks, and other custom stationery products.
What notebook sizes are available?
Common BUKE notebook sizes include A5, A6, square size, slim size, and pocket size. Some common sizes include:
- A5: 5.7 × 8.2 inches / 14.4 × 20.7 cm
- Square: 5.5 × 5.5 inches
- Slim: 3.6 × 6.8 inches
Custom sizes may also be available for B2B and OEM/ODM projects.
What paper options are available?
Available paper options may include 160gsm bamboo paper, 180gsm white paper, ivory paper, black paper, recycled paper, and other custom paper options depending on the project.
What inner page layouts can you provide?
We can support dot grid pages, lined pages, blank pages, planner layouts, calendar pages, habit trackers, numbered pages, index pages, self-care journal layouts, goal planner layouts, and custom printed pages.
What is dot grid paper used for?
Dot grid paper is useful for journaling, planning, note-taking, sketching, habit tracking, layout design, creative organization, and daily writing. It offers more structure than blank pages while feeling less restrictive than lined pages.
Do your notebooks lay flat?
Many BUKE notebooks are designed with lay-flat binding or comfortable opening structures. The exact binding structure may vary by product style and custom specification.
Do your notebooks have numbered pages?
Some BUKE dot grid notebooks include numbered pages. Please check the specific product details or contact us if numbered pages are required for a custom order.
Custom Notebook Questions
Can I customize notebooks with my own brand logo?
Yes. BUKE Notebook supports custom logo branding for private label and B2B notebook projects. Logo craft options may include gold foil stamping, silver foil stamping, debossing, embossing, UV printing, screen printing, and full-color printing.
Can I customize the cover material?
Yes. Cover material options may include PU leather, fabric cover, hardcover, soft touch cover, paper cover, or other custom materials depending on your project requirements and order quantity.
Can I customize the paper and inner pages?
Yes. We can support different paper types, page counts, page layouts, printed inner pages, numbered pages, planner formats, and custom content pages depending on the project.
Can I customize the page edge?
Yes. Edge finish options may include gold edge, laser silver edge, colored edge, printed edge, or plain edge. Decorative page edges are especially suitable for premium notebooks, gift products, and special collections.
Can I customize the packaging?
Yes. Packaging options may include paper gift boxes, belly bands, sleeves, shrink wrap, product labels, barcode labels, custom retail packaging, and gift packaging.
Can you help develop a completely new notebook design?
Yes. For OEM/ODM projects, we can help review product structure, material options, logo craft, paper selection, inner page layout, accessories, packaging, and production feasibility.
Can you make private label notebooks?
Yes. Private label notebooks are one of our key B2B services. You can customize logo, packaging, cover color, paper, page layout, and selected product details to match your brand.
Can I send reference images or design files?
Yes. If you have artwork, logo files, packaging ideas, reference images, or a specification sheet, please send them when submitting your inquiry. This helps us better understand your project.
Wholesale & B2B Questions
Do you offer wholesale pricing?
Yes. Wholesale pricing may be available depending on product type, order quantity, customization level, packaging requirements, and destination country.
What is the MOQ for custom notebooks?
MOQ depends on product type, material, size, customization process, packaging, and production requirements. Please send your estimated quantity and project details so we can review the suitable MOQ for your order.
Can I order ready-made BUKE notebooks in bulk?
Yes. For ready-made notebook styles, bulk order options may be available depending on current inventory and product availability.
Can I mix different colors or designs in one wholesale order?
This depends on the product type, stock status, production requirements, and order quantity. Please contact us with the specific styles and quantities you need.
Do you support corporate gift orders?
Yes. BUKE Notebook supports corporate gift notebooks, branded journals, event notebooks, promotional notebooks, and custom packaging for business projects.
Do you work with Amazon, Etsy, Shopify, or online sellers?
Yes. We can support online sellers who need private label notebooks, custom packaging, barcode labels, retail-ready products, and repeat wholesale supply.
Sample Questions
Can I order a sample before bulk production?
For custom notebook projects, samples may be available depending on product type and customization requirements. Sample cost, sample production time, and sample shipping cost will be confirmed separately.
What can a sample confirm?
A sample can help confirm notebook size, cover material, paper type, inner page layout, logo craft, edge finishing, binding structure, packaging style, and overall product quality.
Is the sample fee refundable?
This depends on the project, sample type, and order agreement. Please confirm sample terms with the BUKE Notebook team before starting a custom project.
How long does sample production take?
Sample time depends on material availability, customization complexity, printing requirements, logo craft, and packaging needs. The estimated sample time will be confirmed after project details are reviewed.
Production Questions
How long does custom notebook production take?
Production time depends on order quantity, product structure, material availability, printing process, logo craft, packaging requirements, and production schedule. We will confirm the estimated production time after all specifications are finalized.
What is the custom notebook production process?
The general process is:
- Send your inquiry
- Confirm product specifications
- Review material and process options
- Arrange sample if required
- Confirm quotation and order details
- Begin bulk production
- Quality inspection
- Packaging and shipment
Can I change the design after production starts?
Once production starts, changes may not be possible. Please carefully confirm all specifications, artwork, logo placement, colors, spelling, packaging details, and order requirements before final approval.
Will the final product look exactly like the digital design?
There may be slight differences between digital screens, printed samples, production materials, foil effects, debossing depth, cover texture, paper shade, and finished products. Reasonable production variation is normal.
Shipping Questions
Where do you ship?
BUKE Notebook can serve international customers. Available shipping methods may vary depending on order type, destination country, product size, weight, and logistics conditions.
How long does shipping take?
Shipping time depends on destination country, shipping method, customs clearance, local carrier performance, holidays, and logistics conditions. Estimated shipping time will be provided when available.
Do you provide tracking information?
For most shipped orders, tracking information may be provided if available. Tracking updates may take some time to appear after shipment. Track website: https://track.yw56.com.cn/en/index
Who pays customs duties and import taxes?
International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other local charges. These fees are usually the buyer’s responsibility unless otherwise agreed.
Can you ship wholesale or custom orders by sea, air, or express?
For B2B and bulk orders, shipping methods may include express shipping, air shipping, sea shipping, railway shipping, or other logistics options depending on destination and order size.
What if my package is delayed?
Delivery delays may occur due to customs inspection, weather conditions, holidays, carrier delays, incorrect address information, or other circumstances beyond our control. Please contact us if you need help reviewing tracking information.
Order & Payment Questions
How do I place a custom notebook order?
Please submit your project details through the Request a Quote page. Include product type, quantity, size, paper type, cover material, logo craft, packaging requirement, destination country, and any reference files.
Can I get a quotation before placing an order?
Yes. For custom notebooks, wholesale orders, and OEM/ODM projects, please send your inquiry first. We will review your requirements and provide quotation details based on your specifications.
What information should I include for a quote?
Please include:
- Product type
- Estimated quantity
- Notebook size
- Paper type
- Page count
- Inner page layout
- Cover material
- Logo craft
- Edge finish
- Packaging requirement
- Destination country
- Target price or budget if available
- Reference images or design files if available
What payment methods do you accept?
Available payment methods may depend on order type, destination, and transaction arrangement. For B2B orders, payment terms will be confirmed separately before production.
Is a deposit required for custom orders?
For custom, wholesale, private label, or OEM/ODM orders, a deposit may be required before sample development or bulk production begins.
Returns & After-Sales Questions
Can I return a retail order?
Retail return requests may be reviewed according to product condition, order issue, and applicable store policy. Products generally need to be unused, undamaged, and in original condition if a return is accepted.
Can I return custom notebooks?
Custom notebooks, personalized products, private label items, OEM/ODM orders, and made-to-order products are generally not eligible for return or exchange unless there is a confirmed production quality issue.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible and provide:
- Order number
- Clear photos or videos of the issue
- Packaging photos
- Product photos
- A description of the problem
We will review the issue and provide a suitable solution based on the situation.
What if there is a quality issue with a wholesale or custom order?
Please contact us with clear photos, videos, order details, and a description of the issue. We will review the case based on the approved specifications, production standards, and order agreement.
Contact Questions
How can I contact BUKE Notebook?
You can contact us through the Contact page or Request a Quote page on our website.
How can I request a custom notebook quotation?
Please visit the Request a Quote page and submit your project details. The more information you provide, the easier it is for us to recommend suitable materials, processes, packaging options, and quotation details.
What should I do if I am not sure which custom option to choose?
You can still send us your idea. The BUKE Notebook team can help recommend suitable notebook specifications based on your target market, budget, product positioning, and order quantity.
Still have questions about a BUKE notebook project?
If you are planning a retail order, wholesale purchase, or custom notebook program, send us your idea and we will help recommend suitable materials, formats, packaging, and production options.