Most ready-to-ship retail products are usually processed within 2–5 business days after order confirmation.

During holidays, promotional periods, high-demand seasons, or unexpected logistics delays, processing time may be longer.

Shipping time depends on your destination country, shipping method, customs clearance, and local delivery service.

Estimated shipping time may vary by region. Delivery delays may occur due to customs inspection, weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Please make sure your shipping address, phone number, email address, postal code, and recipient information are accurate before placing your order.

BUKE Notebook is not responsible for delays or delivery issues caused by incorrect, incomplete, or undeliverable shipping information provided by the customer.

Shipping fees may vary depending on destination, order weight, product size, shipping method, and available logistics options.

If shipping cost is calculated at checkout, the final shipping fee will be shown before payment.

International orders may be subject to customs duties, VAT, taxes, import fees, brokerage fees, or other charges required by the destination country.

These fees are not included in the product price or shipping fee unless otherwise stated. The buyer is responsible for any applicable customs duties, taxes, and import charges.

BUKE Notebook is not responsible for customs delays, import restrictions, or additional fees charged by local authorities.

Once your order has been shipped, tracking information may be provided by email if available.

Please note that tracking updates may take some time to appear after shipment, depending on the carrier and logistics system.

For wholesale orders, custom notebooks, OEM/ODM projects, private label orders, and bulk shipments, shipping terms are confirmed separately based on the project details.

B2B shipping cost and logistics method depend on:

• Order quantity
• Product size and weight
• Carton quantity
• Destination country or region
• Shipping method
• Required delivery time
• Customs and import requirements
• Packaging method

Available shipping methods may include express shipping, air shipping, sea shipping, railway shipping, or other logistics solutions depending on the destination and order scale.

For bulk or custom orders, we recommend confirming shipping details before final order confirmation.

Custom notebook production time depends on product structure, material availability, printing process, logo craft, packaging requirements, and order quantity.

The general custom order process includes:

• Inquiry and project review
• Specification confirmation
• Material and process confirmation
• Sample production if required
• Quotation and order confirmation
• Bulk production
• Quality inspection
• Packaging and shipment

Estimated production time will be confirmed after all project details are finalized.

For custom notebook projects, samples may be available depending on the product type and customization requirements.

Sample cost, sample production time, and shipping cost will be confirmed separately.

A sample can help confirm:

• Notebook size
• Cover material
• Paper type
• Inner page layout
• Logo craft
• Edge finishing
• Binding structure
• Packaging style
• Overall product quality

For some special materials, complex processes, or fully customized projects, sample fees may vary.

BUKE Notebook supports wholesale notebook orders for brands, retailers, gift companies, distributors, corporate buyers, schools, agencies, publishers, and online sellers.

Wholesale order terms may depend on:

• Product type
• Order quantity
• Customization level
• Packaging requirements
• Destination country
• Payment terms
• Production schedule
• Shipping method

For wholesale orders, please contact us before placing a bulk order so we can confirm product availability, quantity, price, packaging, and shipping options.

Custom notebook orders are made according to confirmed specifications. Once the order details, artwork, materials, quantity, and production requirements are approved, changes may not be possible after production begins.

Custom order details may include:

• Notebook size
• Paper type
• Page count
• Inner page layout
• Cover material
• Cover color
• Logo craft
• Edge finish
• Elastic band
• Ribbon bookmark
• Pen loop
• Packaging
• Barcode or label requirements
• Carton packing method

Please carefully review all specifications, artwork files, spelling, logo placement, colors, and packaging details before confirming production.

For custom orders, the customer is responsible for providing accurate artwork, logo files, design files, layout files, text, brand information, and packaging content.

BUKE Notebook is not responsible for errors caused by incorrect artwork, spelling mistakes, wrong file versions, low-resolution files, or unconfirmed design details provided by the customer.

If design support or file adjustment is required, please confirm the service scope before production.

Please note that slight color differences may occur between digital screens, printed samples, production batches, cover materials, paper types, foil effects, edge finishes, and finished products.

Material texture, paper shade, foil stamping effect, debossing depth, embossing effect, and edge finishing may have reasonable production variation.

For standard retail products, return and exchange requests may be reviewed according to the condition of the product, order issue, and applicable store policy.

Products must be unused, undamaged, and in original condition if a return is accepted.

Custom notebooks, personalized products, private label products, OEM/ODM orders, wholesale customized orders, and made-to-order items are generally not eligible for return or exchange unless there is a confirmed quality issue caused by production.

Because custom products are made according to customer-approved specifications, they cannot be resold as standard inventory.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:

• Order number
• Clear photos or videos of the issue
• Packaging photos
• Product photos
• Description of the problem

We will review the issue and provide a suitable solution based on the order type and situation.

Claims for damaged or incorrect items should be submitted within a reasonable time after delivery.

Delivery delays may happen due to carrier delays, customs clearance, weather conditions, peak seasons, incorrect address information, or other circumstances beyond our control.

If your package appears to be delayed or lost, please contact us and we will help review available tracking information.

For international shipments, final delivery may depend on the local carrier and customs process in the destination country.

If you need to cancel a retail order, please contact us as soon as possible. If the order has already been processed or shipped, cancellation may not be possible.

For custom, wholesale, OEM/ODM, and private label orders, cancellation terms depend on the production stage.

Once materials are purchased, sampling has started, printing has begun, or bulk production has started, cancellation may not be accepted or related costs may apply.

Payment terms for wholesale and custom orders are confirmed separately based on order amount, product type, production requirements, and buyer agreement.

For custom production, deposit payment may be required before sample development or bulk production begins.

Final payment and shipping arrangements should be confirmed before shipment unless otherwise agreed in writing.

Product availability may change due to stock level, material supply, production schedule, seasonal demand, and discontinued styles.

For wholesale or repeat orders, please contact us in advance to confirm current availability.

BUKE Notebook may update this Shipping / Policies page from time to time to reflect changes in shipping methods, service terms, production policies, or business operations.

The latest version published on our website will apply to orders placed after the update.

If you have questions about shipping, wholesale orders, custom notebook production, sample requests, or order policies, please contact the BUKE Notebook team.

For custom notebook and wholesale inquiries, please include your product type, estimated quantity, destination country, customization requirements, and project details so we can provide more accurate support.